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Drivers

Your drivers, their driver app access, their default truck and the dates in their driver file.

Add or edit a driver

Click "+ Add driver" (or "Edit" on a driver’s card) and fill in:

  • "Full name"
  • "Mobile (they sign in to the app with it)": a 10-digit US or Canada mobile number, or a Mexico number starting with +52.
  • "Email"
  • "Driver type": "Company driver" or "Owner-operator".
  • "Default truck": the truck Tovarlo picks when you assign them a load.
  • "CDL number", "CDL state", "CDL expiration" and "Medical card expiration".
  • "Driver app language": English or Español.

Click "Save". You need the "Dispatch and assign loads" or "Settings, integrations and billing" permission to add or change drivers.

Company driver or owner-operator

The card shows "New loads" for each driver:

  • "Assigned by dispatch": company drivers get loads assigned and can’t reject them.
  • "Accepts or rejects": owner-operators get each load as an offer in the driver app and accept it or reject it with a reason.

On the Solo plan there is no offer step, so every driver’s loads are assigned.

Getting a driver into the driver app

"Driver app" on the card shows "Not invited", "Invited" or "Using the app".

  • Make sure the driver’s mobile number is saved.
  • Click "Invite to app".
  • Ask them to install Tovarlo Driver and sign in with that mobile number. The app texts them a 6-digit code.

When they’ve signed in, the card says "Using the app". If a phone is lost or the driver leaves, click "Sign out of app". See /help/driver-app for what drivers see.

Signing in with a text code

Drivers sign in to Tovarlo Driver with their mobile number and a 6-digit code sent by text message. There is no password.

  • The number must be the one saved on the driver’s card: a US or Canada mobile number (10 digits, with or without +1), or a Mexico number starting with +52.
  • The app says "We’ll text you a code to sign in. Message and data rates may apply." before the driver taps "Text me a code".
  • A code works for 10 minutes. After 5 wrong tries, or once it has expired, the driver taps "Send a new code".
  • A new code can be sent once a minute; the app counts the wait down.
  • If no code arrives, check the number on the driver’s card, then ask the driver to wait a few minutes and try again. "We couldn’t send the code right now" means the texting service didn’t answer.

Codes are sent through Twilio, which receives the phone number and the code only.

Driver file and expiring dates

"Driver file" on each card shows the CDL, "Medical card", "Annual record review due", "Clearinghouse query due" and "Last drug test", colored when they’re expiring or overdue.

Click "Update file" to enter "CDL expiration", "Medical card expiration", "Last annual record review", "Last Clearinghouse query" and "Last drug test". Only dates are kept: drug and alcohol test results are confidential and aren’t kept in Tovarlo.

Expiring CDLs and medical cards also show under "Needs attention" on the dashboard and on the Compliance screen. See /help/compliance.

Pay setup

How each driver is paid (per mile, a percent of the load or a flat amount per load), their deductions and pay statements are set on the Driver pay screen with "Pay setup". You need the "Driver pay and payroll" permission. See /help/driver-pay.

Archiving a driver

Click "Archive" on a driver who has left. A driver on a dispatched or in-transit load can’t be archived: finish or reassign the load first. Their loads, pay statements and records are kept.

"Show archived" lists archived drivers, and "Restore" brings one back.

Page checked on November 7, 2026.