Billing

Only the company’s owner can see and change billing. Others see "Only the company’s owner can see and change billing." The billing screen always shows your current price, what it’s based on and the next charge.

A new company starts with a free trial. "Your plan" shows how many days are left. You can subscribe during the trial and keep it: nothing is charged before the trial’s last day, and if you cancel before then, you pay nothing. You get an email 3 days before the first charge.

If the trial ends without a plan, everyone sees a banner, and Tovarlo goes read-only after 7 days unless a plan is chosen. Nothing is deleted then. If nobody uses it for 6 months after that (no sign-ins, no driver taps, no new loads or expenses), the trial closes by itself (the owner is emailed 30 and 7 days before, with the export), and its records are deleted 1 year later. Signing in, or choosing a plan, keeps it open.

Under "Choose a plan", pick a plan and "Monthly" or "Annual", then click "Continue to secure checkout". You pay on Stripe’s secure checkout page: card details go only to Stripe, our payment processor, never to Tovarlo. If you have a promotion code, enter it at checkout. Any discount, how long it lasts and the full price after it show on the billing screen.

Every plan includes every feature. The plan renews automatically until you cancel.

Your price follows your count of active trucks. Adding a truck is charged for the rest of the period; archiving one lowers the price from the next period. On an annual plan: Trucks added during the year, and any assistant top-ups, are billed once a month on a separate bill, not at your yearly renewal. The billing screen says so under "Added during the year".

Prices are plus applicable sales tax. Checkout asks for your billing address, and where the law requires it, sales tax is added based on that address. The billing screen shows the tax on your next bill under "Sales tax" ("Tax: calculated at checkout" until there's an address).

With "Annual" chosen, Stripe’s checkout offers a US bank account next to cards (monthly plans are paid by card). Stripe checks the account, either right away through your bank’s sign-in or with two small deposits, and shows the debit authorization before you confirm. Bank details go only to Stripe, never to Tovarlo.

A bank payment takes a few business days to clear. Your plan starts right away; the bill shows as paid once the bank has paid it. If the bank payment fails, it works just like a failed card: an email, a banner and about 2 weeks for Stripe to try again (see "Failed payments and read-only" below).

"Payment method" on the billing screen shows the card or bank account Stripe charges.

Each company gets 40 Tovarlo Assistant tasks a day. When they’re used up, the owner or anyone with the billing permission sees "Add 100 more" on the assistant screen and in the help panel. A confirmation shows the price, plus applicable sales tax, before anything is added. The charge goes on your next Tovarlo bill as its own line (on an annual plan, this month's top-up bill); your card or bank isn’t charged separately.

The extra tasks are for that day only (your company’s time) and end at midnight. You can add at most 3 a day. Others see "Ask your company’s owner to add more tasks." Top-ups aren’t available during the free trial or while Tovarlo is read-only.

Each top-up shows under "Assistant task top-ups" on the billing screen and in Settings under "Tovarlo Assistant activity". See /help/assistant.

Solo covers up to 2 trucks. To add a 3rd truck, the owner clicks "Switch to Fleet". The screen shows the new price and today’s charge first (during the free trial it’s free, and the first charge is still at the trial’s end). Anyone else who tries to add a 3rd truck sees "Ask your company’s owner to switch to the Fleet plan", and the owner gets an email.

With 2 trucks or fewer on Fleet, the owner can click "Switch to Solo". It applies from the next billing period, with the price shown first.

Click "Manage billing (card or bank account, invoices, cancel)" to open Stripe’s billing page, where you can update your card or bank account, see your bills or cancel online. After cancelling you keep access until the end of the period you paid for; then Tovarlo is read-only. Nothing is deleted.

If a payment fails, you get an email and a banner that counts down while Stripe tries again for about 2 weeks. Click "Update card" to fix it. If Stripe gives up, Tovarlo becomes read-only at once.

While read-only:

• everyone can still sign in, view and export everything

• nothing new can be added and nothing can be edited (no new loads, invoices or pay statements)

• invoices and factoring packets can't be emailed, and automatic payment reminders stop (they start again once it's paid)

• loads already dispatched or in transit can still be finished: trip steps, paperwork scans and delivered

• drivers can always log fuel, odometer readings and detour miles, so IFTA records have no gaps

If Stripe stops trying, the banner says "Your last payment didn't go through. Pay the open bill to unlock Tovarlo." Click "Pay now" (on the banner or the billing screen) to pay that open bill on Stripe's page with a card or bank account. Paying it unlocks everything at once. A new plan can't be started while a bill is open, so you're never charged twice.

You can download all your records any time with "Download export (zip)", and close the company under "Close the company". See /help/settings.