Messages and alerts

"Messages" lists one conversation per driver, the latest first. A number next to a driver, and next to "Messages" in the menu, counts the messages you haven’t read. Opening a conversation reads them.

To write, pick the driver, choose a load in "Link to load" if the message is about one (or leave "Not about a specific load"), type in the box and click "Send". Messages are text only, up to 2,000 characters. Paperwork goes in the load’s documents, not in messages.

The driver gets a notification on their phone that says "New message from" your company, without the message, if they turned notifications on. They read and answer in the driver app’s "Messages" tab. A message the driver writes with no signal arrives when their phone is back online, in the order they wrote it. "Read" under your message means the driver has seen it.

The load panel shows the messages about that load, with "Open messages".

Under "Driver alerts", pick a template ("Severe weather", "Inspection blitz", "Holiday schedule") or "Custom", check the "Title" and "Message", and tick "Require acknowledgement (see who hasn’t read it)" if every driver must confirm it. Send it to all drivers or to "Chosen drivers".

Drivers see alerts in the app’s "Messages" tab and tap "Got it" when one needs acknowledging. Each alert shows how many have acknowledged and read it, who hasn’t yet, and under "Who has read it" each driver’s times.

You need the "Dispatch and assign loads" permission. Accountants don’t see messages.

Messages are company records and are kept. If a driver deletes their account, their messages stay, with their name. While Tovarlo is read-only for billing, messages with drivers still work, but new alerts can’t be sent. Times are in your company’s time zone.